Returns & Exchanges
At Zippo USA, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any unworn and unwashed items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it to your package.
Pack and Ship
Place the items in their original packaging and drop off the parcel at any authorized carrier location or scheduled pickup point.
Receive Your Refund
After our warehouse team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing